Warranty Policy
We’re committed to ensuring your purchase meets our quality standards and is covered by our warranty terms.
Last updated: 7 September 2026
At Toyana, we want you to enjoy your purchase with confidence.
This Warranty Policy explains how we handle products that develop a fault or do not perform as expected.
1. Your Statutory Rights
Nothing in this Warranty Policy limits your statutory rights as a consumer.
Depending on the circumstances, you may have rights where a product is:
* Faulty
* Not of satisfactory quality
* Not fit for its intended purpose
* Not as described
These rights exist independently of any manufacturer’s or seller’s warranty.
2. Product Warranties
Some products may be supplied with a manufacturer’s warranty or other specific warranty.
Where a product has a specific warranty, the applicable warranty information may be provided with the product, on the product page or by the manufacturer.
Warranty terms may vary between products.
3. What May Be Covered
Depending on the applicable warranty, coverage may include manufacturing defects or faults that occur during normal intended use.
4. What May Not Be Covered
Warranty coverage may not apply to problems caused by:
* Accidental damage
* Misuse
* Neglect
* Incorrect assembly
* Failure to follow instructions
* Normal wear and tear
* Unauthorised modifications
* Damage caused by unsuitable storage
* Damage caused by use outside the product’s intended purpose
This does not affect any statutory consumer rights that may apply.
## 5. Personalised Products
Personalisation itself does not remove your statutory rights.
If a personalised product is faulty, damaged or not as described, please contact us so we can investigate and provide an appropriate remedy.
6. How to Make a Warranty or Fault Claim
Please contact:
Email: info@toyana.co.uk
Include:
* Order number
* Product name
* Date of purchase
* Description of the issue
* Photographs or video where useful
* Any relevant product or warranty information
We may request additional information to determine the appropriate next step.
7. Assessment
We may need to assess the product before determining whether a replacement, repair, refund or other remedy is appropriate.
The outcome will depend on the nature of the issue, the applicable warranty and your statutory consumer rights.
8. Contact Us
If you have any questions about a product fault or warranty, please contact our Customer Support team at:
info@toyana.co.uk