Your Toyana questions, sorted
Our Customer Support team is here to help with orders, deliveries, personalised toys, and returns.
How can we help?
Choose the topic that best matches your question. We’ll let you know what information you may need before getting in touch.
Order questions
Need help with an existing order? Please provide your order number so we can find it quickly.
Delivery questions
If your order hasn't arrived when expected, contact us and we'll help you check its delivery status.
Returns & refunds
Need to return something or ask about a refund? Contact us first so we can give you the right instructions.
Personalised products
Personalised orders enter preparation shortly after purchase contact us quickly if you need a change or cancellation.
Damaged or incorrect items
Received a damaged or wrong product? Contact us with photos of the product and packaging so we can help faster.
Can't find your topic?
No worries, just email us at info@toyana.co.uk and tell us what’s going on. Share the details with us, and our team will be happy to help you with the next steps and resolve your issue as quickly as possible.
What to include in your message
- Your name
- Order number
- Email address used for the order
- Description of your question or problem
- Photographs, where relevant
Providing these details helps us resolve your enquiry faster.
Before you contact us
You may already find your answer here:
Can’t find what you need? We’re always happy to help.
Contact us
Send us an email any time our Customer Support team reads every message.
⏱ We aim to reply within 24 hours
info@toyana.co.uk