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Choose any product marked Personalisable, then add your name, message, photo or design using the live preview tool before adding it to your cart.

Yes, you can preview your personalisation before making a purchase! Simply select the product you wish to personalise and follow the prompts to see how your customisation will look. This way you can be sure everything is perfect before you check out.

We offer a curated range of fonts and support letters, numbers and most common symbols. Some emojis and special characters may not be available on every product.

Absolutely. On photo-enabled products you can upload a high-resolution image and position it right inside the live preview before ordering.

If you spot a mistake right after ordering, contact us as soon as possible. We can usually update the details before the item goes into production.

Changes are possible while your order is still in the personalising stage. Once it moves to production we are unable to make edits.

Most personalised items are ready to dispatch within 2 to 3 working days, with delivery time added on top depending on your chosen shipping method.

Each product has its own character limit, shown in the live preview. If you exceed it, the text will not fit the design area.

Yes, premium gift wrapping can be added to most items at checkout for a small fee.

Of course. Add your message during checkout and we will include it on a printed card inside the parcel.

Never. We never include invoices or prices inside gift parcels, so they are always ready to give.

Wherever possible we use recyclable and plastic-free packaging materials.

Yes, simply enter the recipient address as the shipping address at checkout.

We currently ship across the UK, with selected international destinations available at checkout.

Delivery is calculated at checkout based on your location and chosen speed. Orders over the free-shipping threshold qualify for free standard delivery.

Standard delivery typically takes 3 to 5 working days after dispatch.

Yes, next-day delivery is available on eligible in-stock items ordered before the daily cut-off.

Once dispatched you will receive a tracking link by email, and you can also track from your account.

We can update the address while the order is still being prepared. Contact us as soon as possible.

Most items can be returned within 30 days of delivery in their original condition.

Personalised items are made just for you and cannot be returned unless they are faulty or damaged.

Head to your account, open the order and select Return, or contact our support team.

Refunds are processed within 5 to 7 working days of us receiving the returned item.

We are sorry to hear that. Send us a photo within 48 hours and we will arrange a replacement or refund.

We accept JPG and PNG files for photo personalisation.

For the best print quality, upload an image of at least 1000 pixels on the longest side.

On multi-photo products you can add several images; the live preview shows how many are supported.

Photos may be rejected if they are too small, blurry or breach our content guidelines.

We print what you position in the preview, so please crop and place it exactly how you want it.

Yes, you can add a printed message card to any order during checkout.

Standard message cards are free; premium designs may carry a small charge.

Message cards support up to around 300 characters.

Choose from our seasonal and everyday card designs during checkout.

Yes, a message card can be sent on its own.

Add items to your cart, personalise where needed, then follow the secure checkout steps.

Minor changes may be possible before dispatch. Contact us quickly and we will do our best.

Non-personalised orders can usually be cancelled before dispatch; personalised items can only be cancelled before production starts.

All your orders are listed under Orders in your account.

Check your spam folder first, then contact us and we will resend it.

We accept major credit and debit cards and popular digital wallets.

Yes. Payments are processed over encrypted, PCI-compliant connections.

Instalment options may be available at checkout depending on your location and basket value.

Declines are usually caused by incorrect card details or bank checks. Try again or contact your bank.

We never store full card details on our servers; they are handled by our secure payment provider.

All our toys meet UK and EU safety standards for their stated age range.

Each product lists its recommended age range on the product page.

Materials are listed on each product page; many of our toys use sustainably sourced wood.

Yes, our toys are independently tested and carry the relevant safety certifications.

Most items can be wiped with a damp cloth. Check the product page for specific care advice.

The Gift Club is our membership that rewards you with perks, early access and special offers.

Join free from your account dashboard in just a couple of clicks.

Members enjoy exclusive discounts, birthday treats and early access to new releases.

Basic membership is free; a premium tier with extra perks may be offered.

You can leave the Gift Club at any time from your account settings.